FAQS

FAQS

 

Shipping: 

All domestic shipping is one flat fee of $2.50

All orders over $50 will receive free shipping.

International shipping will vary

 

Standard Shipping: Orders ship anywhere from 1-5 business days after purchase.

International shipping: 10-20 days after ordering you should recieve your order

Return and Exchange Policy:

New and unworn/unused items purchased online are eligible for a full refund, exchange or store credit. River and Rose Co. must be notified within 10 days of the delivery in order to receive a return authorization number and all original tags must be attached. Shop credit codes must be used within 30 days of receiving.

ALL SALE ITEMS ARE FINAL SALE.

All return shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or where there has been some other mistake by our account. We will cover the costs of the return for your exchange. 

We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

Please email us at hello@riverandroseco.com

When Ordering: Please make sure to check the measurements to avoid having to pay for postage back to exchange. All items with have sizing information listed.

Lost Packages

We are not responsible for lost or stolen packages. You will be notified when your package ships via email, after it is received by the post office we are not responsible for it.